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Service-Related Questions
How often should I get my windows cleaned?
Answer: For homes in Orange County, we recommend window cleaning at least twice a year. However, homes near the coast or busy streets may benefit from quarterly cleanings due to salt, dust, and pollutants. Commercial properties, depending on foot traffic and visibility needs, may require monthly or even bi-weekly service to maintain pristine appearance.
What's included in your window cleaning service?
Answer: Our comprehensive service includes cleaning both interior and exterior windows, wiping down frames, tracks, and sills, ensuring your screens are cleaned and reinstalled properly. We guarantee streak-free, spotless windows, so you can enjoy crystal-clear views every time.
Do I need to be home/business to have my windows cleaned?
Answer: No, you don't need to be present! For exterior-only cleaning, our team can handle everything while you're away. If we're cleaning inside your home or business, we'll work with you to schedule a convenient time, and our team is fully insured and trustworthy, so you can have peace of mind.
How long does window cleaning?
Answer: The time depends on the size of your property and the number of windows. A standard residential job typically takes 1-2.5 hours, while larger homes or commercial spaces may take longer. We always work efficiently without sacrificing quality.
Do you offer any other cleaning services besides window cleaning?
Answer: Yes, we do! In addition to window cleaning, we offer gutter cleaning, solar panel cleaning, and power washing services. Whether it's your home's exterior, driveway, or business façade, we've got you covered.
Do you clean upper-story windows?
Answer: Absolutely. We are fully equipped and trained to handle up to 4 story high windows, and we use the latest tools and safety equipment to ensure a flawless job, whether it's a one-story home or a four-story apartment complex.
Are your cleaning products safe for my family, pets, and the environment?
Answer: 100% We use eco-friendly, biodegradable cleaning solutions that are tough on grime but safe for your family, pets, and environment. We care about Orange County's beauty and sustainability as much as you do.
Pricing & Payment
How much does window cleaning cost?
Answer: Our pricing is competitive and based on the number of windows, their size, and the type of cleaning required (interior, exterior, etc.). For a limited time only, ALL Orange County residents can get their exterior windows cleaned for $200, or $350 for their exterior and interior windows cleaned.
Do you offer free estimates?
Answer: Yes, we do! Contact us for a free, no-obligation estimate. We'll assess your needs and give you a clear price breakdown, so you know exactly what to expect.
Are there any additional fees I should be aware of?
Answer: We pride ourselves on transparent pricing. The only time you might incur additional fees is for special services like hardwater stains or extra-large properties, but we always discuss that upfront so there are no surprises.
What payment methods do you accept?
Answer: We accept cash and online payments!
Preparation & Maintenance
How should I prepare my home/business for window cleaning?
Answer: It's easy! For interiors, we simply ask that you clear the area of any fragile decorations or furniture pieces you wouldn't want us moving ourselves. For exteriors, we handle everything. If you have any specific requests, feel free to let us know ahead of time, and we'll accommodate them.
What happens if it rains after my windows are cleaned?
Answer: If rain affects the cleanliness of your windows within 48 hours of service, we'll come back and touch them up for free. Our goal is for you to enjoy spotless windows, no matter the weather!
You can remove hard water stains or paint from windows?
Answer: Yes, we specialize in removing hard water stains, mineral buildup, and paint residue. Our uses specialized techniques and products to restore your windows to their original clarity.
Scheduling & Availability
How far in advance should I book my window cleaning?
Answer: During peak seasons like spring and summer, we recommend booking 1-2 weeks in advance to secure your preferred time. For commercial clients or routine maintenance, we can also set up recurring appointments to ensure your windows stay spotless year-round.
Do you offer emergency or same-day services?
Answer: Yes, we understand that sometimes you need a last-minute clean-up before an event or business opening. We offer same-day or next-day services when our schedule allows. Just give us a call!
What areas do you serve?
Answer: At Premium Services, we proudly serve all of Orange County and it's surrounding neighborhoods. Whether you're in a coastal community or inland, we've got you covered. Our service are includes: Newport Beach, Laguna Beach, Irvine, Huntington Beach, Cost Mesa, Mission Viejo, Tustin, Santa Ana, Anaheim, Dana Point, San Clemente, Fountain Valley, Lake Forest, Orange.
We also cover neighborhoods and communities. If you're unsure if we service, give us a call, and we'll confirm!
Insurance & Guarantees
Are you insured?
Answer: Absolutely. We're fully licensed, bonded, and insured for your protection. Whether we're cleaning your home or your business, you can trust that we have all the proper insurance to cover any accidents or issues.
Do you offer any satisfaction guarantees?
Answer: Yes, we offer a 100% satisfaction guarantee. If you're not completely happy with results, we'll come back and fix it at no extra cost. Your satisfaction is out top priority.
What happens if my windows or property are damaged during cleaning?
Answer: In the unlikely event that any damage occurs, we take full responsibility. Our team is highly trained, and accidents are rare, but we're fully insured to handle any repairs if needed. You're in safe hands with us.
COVID-19 and Health Protocols
Our COVID-19 Policies
At Premium, your safety is our priority. To ensure a safe service, we've implemented the following protocols:
1. Technicians wear masks, gloves, and shoe covers for interior cleanings.
2. All equipment is sanitized before and after each job.
3. Contactless exterior cleaning with digital scheduling and payment.
4. Daily health checks for our team, with strict stay-home policies if symptoms arise.
5. Social distancing during all interior services.
We're committed to providing a safe, high-quality experience every time.